Frequently Asked Questions

Everything you need to know about your Allertons beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty products are dispatched, we will send a tracking link so you can follow your delivery in real-time.

Do you offer international shipping?

Yes, we ship our premium skincare and beauty collections worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

What is your return policy for beauty products?

For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.

Are Allertons products cruelty-free?

Absolutely. We are committed to ethical beauty. None of our products or ingredients are tested on animals, and we prioritize sourcing from sustainable suppliers.

How do I know which product is right for my skin type?

Each product page features a detailed 'Skin Type' guide. If you need personalized advice, you can contact our beauty experts via live chat for a complimentary consultation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.