Returns & Exchanges

At Allertons, we want you to be completely satisfied with your beauty and grooming purchases. If a product does not meet your expectations, you can return unused and unopened items within 30 days of purchase for a full refund or exchange.

1

Initiate Your Return

Contact our customer care team or visit one of our salons with your order number and proof of purchase to begin the return process.

2

Prepare the Package

Ensure the product is in its original, unopened packaging and securely place it in a shipping box to prevent damage during transit.

3

Ship to Allertons

Affix the provided return label to your package and drop it off at any authorized courier location or return it directly to our flagship boutique.

4

Receive Refund or Credit

Once our specialists inspect the returned item, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing